Refund & Cancellation Policy
Last updated: 20 July 2026
This policy explains how cancellations, refunds and your rights work when you subscribe to Branch Tracker AI. It sits alongside your rights under the Australian Consumer Law (ACL).
Free trial
- Every paid plan starts with a 7 day free trial.
- You can cancel any time during the trial from the Billing page and you will not be charged.
- If you do not cancel before the trial ends, your card is charged for the plan you selected.
Cancelling your subscription
- You can cancel at any time from the Billing page inside your account, or by emailing hello@branchtracker.ai.
- Cancellation stops future renewals. Your access continues until the end of the current paid period.
- Monthly plans: no partial refunds for the remainder of the current month.
- Annual plans: no partial refunds for unused months once the annual period has started, unless the ACL requires otherwise (see below).
Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the ACL. You are entitled to a refund or a replacement for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the service repaired or resupplied if it is not of acceptable quality and the failure does not amount to a major failure.
A "major failure" includes situations where the service has a problem that would have stopped you from purchasing it had you known, is substantially unfit for its common purpose and cannot easily be fixed within a reasonable time, or does not match what we described.
Refunds we will issue
- Duplicate or accidental charges.
- Charges taken after a cancellation request was submitted.
- Extended outages or a major failure of the service as described above.
- Any refund required by the ACL.
How to request a refund
Email hello@branchtracker.ai with the email address on your account and a short description of what happened. We aim to respond within 2 business days and process approved refunds to the original payment method within 10 business days.
Chargebacks
If something is wrong with a charge, please contact us first. Raising a chargeback with your bank without giving us a chance to fix it can suspend your account while the dispute is resolved.
Contact
hello@branchtracker.ai or 1300 014 401.